FAQ about Domain Names
IMPORTANT NOTICE: Effective September 1, 2013, GetYourChurchDomain.com has transitioned to new management under Purity Names. This will not affect you in the short-term: prices remain the same and you can continue to administrate your domain. Read the full announcement.
Q: What will happen to my domain name?
A: You will keep your domain name(s) and continue to manage them through your domain name registrar. If you registered through GetYourChurchDomain.com, you'll still be able to administrate your domain name there.
Q: How do I keep my domain name currently associated with my ForMinistry website?
A: This will depend on where your domain name is registered. If you have a domain name from GetYourChurchDomain.com, login there and go to Domain Manager to update your domain name settings to point to your new website hosted at a different website platform. Be sure you’ve completely migrated your content to the new website platform first. For instructions on how to change your domain’s name servers, see getyourchurchdomain.com/domain-control-panel/faq.aspx#sFaq3
Q: If I have a GetYourChurchDomain domain name integrated with my ForMinistry.com site, how do I integrate that domain name with the new website platform?
A: Different websites have different configurations and requirements. We recommend that you check the Help section of the new website platform for specific instructions. Typically, you would change the name server settings in your domain name configuration when migrating a website to a new platform. If you have a GetYourChurchDomain.com domain name, follow the instructions here getyourchurchdomain.com/domain-control-panel/faq.aspx#sFaq3
Q: I forgot my GetYourChurchDomain password.
A: You can retrieve a lost password with your Login ID at
Q: I need help with my GetYourChurchDomain domain name.
A: Please contact Purity Names getyourchurchdomain.com/about-us.aspx
Specific FAQs about GetYourChurchDomain.com
[NOTE: GetYourChurchDomain.com is now managed by Purity Names, and below are answers to specific questions for how to manage your domain(s)]
Q: Where do I manage my domain name?
Unless you have transferred your name to the Purity Names platform, you will still manage your domain name at GetYourChurchDomain.com. Only those customers who have transferred a domain to the Purity Names platform will be able to make changes to their domain at PurityNames.com.
Q: I need help. Who do I call?
If you have not renewed your domain since September 1, or have not transferred it to the Purity Names Platform, it is still on the GetYourChurchDomain.com platform. Visit the Help Center at http://getyourchurchdomain.com/help-center/. Because the GetYourChurchDomain platform is hosted by another company, not by Purity Names, our ability to manage and support that platform is limited. Support for the GetYourChurchDomain.com platform is only provided via the Help Center. http://getyourchurchdomain.com/help-center/
If you have renewed your domain and transferred it to Purity Names, use the help function at PurityNames.com.
If you need help transitioning your existing For Ministry powered website to a new webhost or web builder, unfortunately Purity Names cannot assist with that. We suggest you visit http://forministry.com/transition.
Q: I just got a renewal notice from Purity Names. What do I do?
When your domain comes up for renewal you will now receive an email from Purity Names with the necessary instructions. In addition to renewing your domains, we will help you transfer your domain from the old GetYourChurchDomain.com platform to the Purity Names Platform. Our goal is to make this process as simple as possible and we have already created an account for you at Purity Names.
To initiate your domain transfer, simply click the link in the renewal email to approve the transfer. Once you click on the link and the transfer is complete, you will receive a password to manage your domain with Purity Names.
Please note that the transfer will take 5-7 days to complete. Also note that ICANN, the regulator for domain names, requires us to charge one for one extra renewal year any time a domain is transferred from one registrar to another. You will be charged $16 to transfer So in essence, when you renew and transfer, you will be renewing for 2 years.
Q: But I just renewed my domain name at getyourchurchdomain.com?
If you have received an email requesting that you renew your domain but have recently renewed, we will still be asking you to transfer your domain to Purity Names so that we can provide support on our platform. Only domains managed through Purity Names will be able to access a higher level of customer support.
Once the domain transfer is complete, the expiration dates will update to include the recent renewal. Please note that transferring your domain will add one additional year to your domain’s expiration date. When you transfer a domain to Purity Names, you will be charged $16 but that includes an additional year of registration.
Q: I need to change DNS servers – how can I do that?/ I need to point my domain to the new site – how can I do that?/I need to point my domain to a new IP – how can I do that?
To manage your DNS records, after logging in to http://getyourchurchdomain.com/, click “Registered Domains”. Click the domain name for which you want to set name servers. In the “DNS Servers” row, click “edit”. If you want to use other name servers, select “Custom DNS”, type name servers, and click “Save Changes”.
Q: I forgot my login credentials to getyourchurchdomain – what should I do?
To retrieve your password please go to http://getyourchurchdomain.com/my-account/forgot-password.aspx
If you forget your login ID, check your old emails. We sent you an email with your login ID when you first created your account.
If you can’t find an email with your login ID, please fax us a letter on your Church letterhead stating which domains you have registered with us and include a copy of a photo identification and a phone number. You can fax this to 202-318-7803. We ask for photo id for your protection because there have been instances of domain hijacking with other registrars and we take this step to prevent this from happening.
Q: My email address that appears on getyourchurchdomain.com is outdated - what should I do?
To modify your contact information, log in. In the "My Account" menu click "Account Settings". On the "Contact Settings" tab, make any needed changes and click "Save Changes".
Q: I prefer to transfer my domain to another registrar - not PurityNames – how can I do that?
To transfer your domain to another registrar you first need to login to your Get Your Church Domain account, then you need to unlock the domain and ask for an authorization code that will be send to the domain holder's e-mail address. See http://getyourchurchdomain.com/help-center/ for more.
Q: I would like to transfer my domain to PurityNames but I did not receive a renewal email / the renewal link on the mail does not work properly - what should I do?
If the transfer link doesn't work, to transfer your domain manually simply go to http://www.puritynames.com/en/PureTransfer.aspx
To transfer a domain, ICANN regulations require you to also renew it for one additional year. It will cost you $16 to transfer your domain but your expiration date will also be pushed back an entire year. If renewed through Purity Names, the domain will be renewed after the transfer process is complete.